Delivery and Shipping

Eloise Country Jewellery – Shipping Policy

Last Updated: 13 September 2026

This Shipping Policy explains how orders are processed, packaged, and delivered when purchasing through the Eloise Country Jewellery online store or authorised retail partners. Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Delivery Services Used

All orders are shipped via Royal Mail using the following services:

  • Royal Mail Tracked 24 – Estimated delivery: 1 - 2 working days

  • Royal Mail Tracked 48 – Estimated delivery: 2 - 3 working days

Delivery timeframes are estimates provided by Royal Mail and apply from the point of dispatch, not from the date the order was placed.

2. Processing & Lead Times

Each Eloise Country Jewellery piece is handmade to order.

Current Lead Time: Up to 2 weeks before dispatch.

Order fulfilment depends on our suppliers’ stock availability. If any materials required for your order are temporarily out of stock, this may extend the lead time. If this occurs, we will notify you as soon as possible.

If we are unable to dispatch your order within 30 days, and you have not agreed to an extended timeframe, you are entitled to cancel the order for a full refund.

Once your order is completed and ready to ship, you will receive an email confirmation.

3. Delivery Estimates

Delivery estimates apply from the point of order fulfilment and dispatch, not from the date the order was placed.

Because each item is handmade to order, your order will only enter the Royal Mail delivery network once production is complete.

4. Delivery Costs

Delivery costs are calculated at checkout based on the selected Royal Mail service.

Available Delivery Options:

  • Royal Mail Tracked 24 – Calculated at checkout

  • Royal Mail Tracked 48 – Calculated at checkout

Upgraded delivery options beyond these (e.g., Special Delivery Guaranteed) are not currently offered.

5. Delivery Address Requirements

Please ensure your delivery address is complete and accurate. We cannot be held responsible for delays or lost parcels caused by incorrect address information.

If an order is returned to us due to an incorrect or incomplete address, you may be required to pay additional postage to have it resent. This does not affect your statutory rights if the item is faulty or does not arrive.

6. Delivery Delays

Royal Mail may experience delays due to:

  • Seasonal demand

  • Industrial action

  • Severe weather

  • Operational issues

These delays are outside our control. If delivery is significantly delayed and you no longer wish to proceed, you may have the right to cancel your order under UK consumer law.

7. Lost Parcels

If your parcel does not arrive within the expected timeframe, please contact us.

Royal Mail considers a parcel lost after:

  • 10 working days for 1st/2nd Class

  • 7 working days for Tracked services

We follow these guidelines when investigating lost parcels and will provide a replacement or refund where appropriate.

8. Damaged or Incorrect Deliveries

If you receive an incorrect or damaged item, please notify us within 7 days of delivery where possible so we can resolve the issue quickly.

This does not affect your statutory rights, including your right to reject faulty goods within 30 days under the Consumer Rights Act 2015.

We will look into the issue and we can arrange a replacement or refund as appropriate.

9. International Shipping

We currently do not offer international shipping. Orders can only be delivered within the United Kingdom (excluding Northern Ireland).

10. Returns & Refunds

For information on returns, refunds, and faulty‑item claims, please refer to our Returns & Refunds Policy.

11. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: orderseloise@outlook.com
Phone: +44 7751 047833
Instagram: eloisecountryjewellery
Business Address: Eloise, 6 Sunrise Crescent, Hemel Hempstead, HP3 9NR, United Kingdom