Terms of service

Eloise Country Jewellery – Terms of Service (United Kingdom)

Last Updated: 19 October 2026

1. Agreement to Terms

By accessing or using the Eloise Country Jewellery website, online store, or any related services (the “Services”), you agree to be bound by these Terms of Service. If you do not agree, you must stop using the Services immediately.

These Terms apply to consumers residing in the United Kingdom. Nothing in these Terms affects your statutory rights under UK consumer law.

These Terms form part of the legally binding contract between you and Eloise Country Jewellery once you place an order.

2. About Us

Eloise Country Jewellery is a UK‑based handmade jewellery retailer offering unique, handcrafted pieces through our online store and selected retail partners.

Business Information:

  • Legal Name: Eloise Country Jewellery

  • Operator: Eloise Russell trading as Eloise Country Jewellery

  • Address: 6 Sunrise Crescent, Hemel Hempstead, HP3 9NR, United Kingdom

  • Email: orderseloise@outlook.com

  • Phone: +44 7751 047833

  • Instagram: eloisecountryjewellery

  • Company Registration Number: Not currently registered.

  • VAT Number: Not currently registered.

3. Use of the Services

You agree to use the Services only for lawful purposes and in a way that does not infringe the rights of Eloise Country Jewellery or any third party.

You must not:

  • engage in fraudulent activity

  • attempt to interfere with website security or functionality

  • copy, reproduce, or misuse any content or product designs

  • use the Services to violate any applicable UK laws

4. Products and Descriptions

We take care to ensure product descriptions, images, and details are accurate. However, due to the handmade nature of our jewellery, minor variations may occur.

  • Each natural stone is unique in colour, finish, shape, and possible imperfections.

  • Colours may appear differently depending on your device settings.

  • Product measurements are approximate.

  • If you have metal or material allergies, please review product descriptions carefully before purchase.

5. Pricing and Payment

All prices are listed in GBP (ÂŁ) and include applicable UK taxes unless stated otherwise.

Delivery charges are displayed clearly at checkout before you place your order, in accordance with the Consumer Contracts Regulations 2013.

We may update prices at any time. Payments are processed securely through Shopify’s payment providers.

6. Orders and Contract Formation

Your order is an offer to purchase. A legally binding contract is formed once we send you an order confirmation email.

Before submitting your order, you will have the opportunity to review and correct any input errors.

Your order confirmation email will include key contract information, including:

  • products purchased

  • total price

  • delivery details

  • your cancellation rights

  • how to exercise those rights

We may refuse or cancel an order if:

  • the item is out of stock

  • payment cannot be processed

  • fraudulent activity is suspected

  • there is an error in pricing or product information

If an order is cancelled, you will receive a full refund.

7. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs, or events outside our control.

Unless otherwise agreed, we will deliver your order within 30 days, as required by UK consumer law. If delivery is delayed beyond this period, you may cancel the order for a full refund.

Risk passes to you once the order is delivered.

If you provide an incorrect delivery address, we are not responsible for any resulting loss or delay. If a parcel is returned to us due to an incorrect address or failure to collect, you may be required to pay additional postage costs for redelivery.

If a parcel is lost by the courier, we will investigate and provide a replacement or refund where appropriate.

8. Cancellation Rights (Your Right to Cancel)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

Your cancellation period begins as soon as you place your order and lasts until 14 days after the day you receive the goods.

To exercise your right to cancel, you must notify us by email at orderseloise@outlook.com.

You may inspect the goods as you would in a shop. If the item has been used beyond what is necessary to establish its nature, characteristics, or functioning, we may deduct an appropriate amount from your refund.

9. Returns and Refunds

Our returns and refunds are explained in our Returns & Refunds Policy.

Please refer to our Returns & Refunds Policy for information about returns, refund eligibility, return postage and exclusions.

Nothing in our Returns & Refunds Policy affects your statutory rights under UK consumer law.

 

10. Faulty Goods

If an item is faulty, damaged or not as described, you may have rights under the Consumer Rights Act 2015, including rights to a refund, repair or replacement depending on the circumstances. 

Please refer to our Returns & Refunds Policy for details on how to contact us and arrange a return.

Nothing in our Returns & Refunds Policy affects your statutory rights.

11. Digital Content

If we supply digital content, such as downloadable materials, your cancellation rights will be explained before purchase.

Where you agree to receive digital content immediately, you may lose your right to cancel once the download or supply has begun, where permitted by law.

This does not affect your rights if the digital content is faulty.

12. Intellectual Property

All content, images, product designs, branding, and materials on the Services are owned by Eloise Country Jewellery and protected under UK copyright and intellectual property law.

You may not copy, reproduce, distribute, or use any content without written permission.

13. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018.

Please review our Privacy Policy to understand how your data is collected, used, and stored.

14. Third‑Party Services

Our store is hosted by Shopify, which provides the e‑commerce platform enabling us to sell products to you.

We are not responsible for the content, policies, or actions of third‑party websites or services linked from our site.

15. Limitation of Liability

To the fullest extent permitted by UK law, Eloise Country Jewellery is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses suffered by consumers.

We are not responsible for delays or failures caused by events outside our reasonable control.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for fraud or death or personal injury caused by negligence.

Nothing in these Terms affects your statutory rights as a consumer.

16. Account Creation and Termination

If you create an account, you must keep your login details secure.

We may suspend or terminate accounts that violate these Terms or pose security risks.

17. Age Restrictions

You must be at least 18 years old to purchase from our store. If you are under 18, you may only use the Services with the involvement of a parent or guardian.

18. Prohibited Activities

You must not:

  • use automated tools (bots, scrapers) to access the site

  • attempt to bypass security features

  • upload harmful code or malware

  • impersonate another person or business

19. Events Outside Our Control

We are not liable for delays or failure to perform caused by events outside our reasonable control.

If such an event occurs, we will notify you and take reasonable steps to minimise the impact.

20. Retention of Title

Ownership of the goods passes to you only once full payment has been received.

21. Changes to These Terms

We may update these Terms from time to time. Any updated Terms will apply from the date they are published on our website.

Changes will not affect orders already placed unless required by law.

22. Governing Law

These Terms are governed by the laws of England and Wales.

If you live elsewhere in the UK, you may also have the right to bring proceedings in the courts of the part of the UK where you live.

Nothing in these Terms affects any legal rights you have as a consumer.

23. Complaints Procedure

If you have a complaint, please contact us at orderseloise@outlook.com.

We aim to respond within 5 working days.

24. Contact Us

If you have questions about these Terms, please contact us:

  • Email: orderseloise@outlook.com

  • Phone: +44 7751 047833

  • Instagram: eloisecountryjewellery

  • Business Address: Eloise, 6 Sunrise Crescent, Hemel Hempstead, HP3 9NR, United Kingdom